FAQs

A Damage Waiver is not insurance and does not provide unlimited liability protection for rented equipment.

The Damage Waiver is an optional provision offered to the Renter that provides additional protection against certain damages that may occur during the normal use of the equipment.

The Damage Waiver provides limited protection for damages resulting from ordinary wear and tear or accidental damage that occurs during the normal operation of the rented equipment, as long as the equipment is used according to the manufacturer's guidelines and within the scope of its intended purpose.

Examples of covered items under normal use include: 

General wear and tear on moving parts. 

Damage resulting from typical usage scenarios. 

Hydraulic hoses and couplings that fail due to normal wear and usage. 

Minor dents, scratches, tooth wear due to normal usage.

The Damage Waiver does not cover all potential damages and is not a substitute for insurance. Specifically, the waiver does not cover:

Intentional damage: Any deliberate, reckless or incompetent handling of the equipment. 

Damage to excluded items: As outlined in this agreement, certain items such as hoses, hose couplings, specific attachments, and "thrown tracks" due to operator error are not covered.

Third-party liability: Any claims involving damage to third parties or property while using the rented equipment. 

Negligence or misuse: Any damage caused by improper operation, carelessness, or use of the equipment outside of the recommended guidelines. 

Acts of theft: Lost or stolen equipment.

We offer free reschedules for any rental, allowing you to adjust your rental dates without any additional cost. If you need to cancel your rental, it must be done more than 24 hours before the scheduled rental time. Cancellations made within this window will incur a 4.5% credit card fee and a $5 transaction fee if a credit card was used for the original booking.

There are calendar time limits to the usage of the equipment, as specified below.

1. Daily Rental = 9:00 AM to 9:00 AM

2. Weekend Special Rental = 2:00 PM – Friday to 9:00 AM - Monday

3. Weekly Rental = 9:00 AM on Start Date to 9:00 AM on the Same Day of the Week i.e. 9:00 AM Monday to 9:00 AM Monday of the immediately following week (7-Days Total).

4. Monthly Rental = 9:00 AM on Start Date to 9:00 AM of the 29th day i.e. 9:00 AM January 1 to 9:00 AM January 29th (28-Days Total).

Please Note: It does not matter when the equipment is picked up or delivered, the standard rental time period is always the same.

There are hourly limits to the usage of the equipment, as specified below. These limits are established to ensure the proper maintenance and longevity of the equipment.

1. Daily Rental = Maximum Machine Time of 8 hours

2. Weekend Special Rental = Maximum Machine Time of 14 hours

3. Weekly Rental = Maximum Machine Time of 40 hours

4. Monthly Rental = Maximum Machine Time of 160 hours

A prorated hourly charge is added for all hours exceeding the allowable hours per rental.

Our store begins processing deliveries at 7:00 AM, but the exact time your order arrives depends on several factors, including:

~ Order Placement: Deliveries are processed on a first-in, first-out basis, meaning orders placed earlier will generally be delivered first.

~ Availability of Equipment: The equipment you’ve rented may depend on its return from a previous rental, which can impact delivery times.

~ Loading, Rigging, and Transport Time: These factors also contribute to the delivery schedule, so while we aim for efficiency, your equipment may not arrive exactly at 9:00 AM.

Regardless of the actual delivery time, your rental officially starts at 9:00 AM.

In most cases, there is no separate cleaning fee included in the rental price. However, you are responsible for returning the rented machine in the same clean condition you received it in. This means: 

~ Removing all debris, dirt, and leftover materials from the machine's body, attachments, and internal components (where applicable). 

~ Cleaning the tracks of tracked machines.  Packed dirt is never considered “clean” and must be physically removed and hosed out.

~ Following any specific cleaning instructions provided at the time of rental for certain machines (e.g., emptying floor sanders, degreasing pressure washers). 

~ Returning the machine free of excessive wear and tear beyond normal use.

~ Closed cab machines must be wiped down and swept clean of dirt.

If upon return, our team finds the machine significantly dirty or with leftover materials that require additional cleaning, a cleaning fee will be applied based on the time and effort required to bring it back to its original state as detailed in the terms and conditions for each product. This fee will be charged directly to your payment method on file and due immediately.

Pre-paid cleaning: For a small fee, you can opt for our pre-paid cleaning service. This covers standard cleaning procedures and ensures you won't be charged a cleaning fee unless the machine is returned in extremely dirty or damaged condition.

Simple cleaning: For most rentals, a quick wipe-down to remove any visible dirt, debris, or leftover materials is sufficient.

Car Wash / Power wash - There is a self serve car wash near by and these work very well for cleaning equipment if you do not have cleaning equipment at the jobsite where the machines are used

Heavy-duty cleaning needs: If you anticipate using the machine for a project that will result in heavy soiling, consider purchasing disposable liners or drop cloths (available for purchase at Rent 'n King) to minimize cleanup on the machine itself.

Ask for help! Our team is happy to provide additional cleaning tips or answer any questions you may have about specific machines.